Support
We support the plugin, not your hosting or server setup. We answer within 5 business days, usually much faster.
Where to ask
Section titled “Where to ask”Some stores require that support runs through them: for Shopware and PrestaShop, ask through the store. For every other platform, mail support@codesaur.nl.
VAT & Company Autofill
Section titled “VAT & Company Autofill”| Platform | Where to ask | Copy diagnostics |
|---|---|---|
| Shopware 6 | Shopware Account → your extension purchase → support ticket | Plugin configuration → Support card → Copy diagnostics |
| WooCommerce | support@codesaur.nl (Plus) or the wordpress.org support forum (free plugin) | WooCommerce → Settings → VAT & Company Autofill → Copy diagnostics |
| Magento 2 | support@codesaur.nl | Stores → Configuration → codesaur → VAT & Company Autofill → Connection test and support → Copy diagnostics |
| PrestaShop | PrestaShop Addons → your order → contact the developer | Module configuration → Support panel → Copy diagnostics |
| Shopify | support@codesaur.nl | The app in your Shopify admin → Support → Copy diagnostics |
| Lightspeed eCom | support@codesaur.nl, phone [phone number] | Coming soon: the settings dashboard → Copy diagnostics |
What to send
Section titled “What to send”- Click Copy diagnostics in the plugin or app (where: see the table above) and paste the text into your message. It holds the plugin, shop and PHP versions, the health of each service (VIES, PDOK, BeST, KvK), the circuit-breaker states and the last failed lookups with masked inputs. It never holds an API key, password, token or full customer number.
- What you did, what you expected and what happened instead. A screenshot helps.
- For a VAT or KvK number that gives an unexpected result: the time of the lookup. The lookup log in your admin shows the masked input and the reason in plain words.
Before you ask
Section titled “Before you ask”Most questions are answered on the troubleshooting part of each platform’s docs, for example when every “Test connection” fails (your server cannot make outgoing HTTPS calls; ask your hosting provider) or when VIES says “could not be checked” (VIES or the national register is busy; the order goes through and is flagged).
What we keep from your support mail: see part C of the privacy policy.